Office Manager

Benefits:

Competitive salary
Health insurance
Paid time off

POSITION SUMMARY:

The Office Manager is responsible for answering incoming calls, processing registrations and assisting with social media marketing for the facility. We are looking for a full-time front desk/customer service manager with prior customer service experience! Someone who is personable, friendly, outgoing, quick to train and wants to be part of an exciting fast paced environment.

Answer incoming phone calls, process over the phone registrations, maintain social media accounts for the facility and provide excellent customer service to our clients/guests
Be the first point of contact for our guests and assist with general inquires/registrations
Nights and weekends are a must
Computer proficiency a must

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Answering incoming calls
Be knowledgeable about all facility programs/offerings (pricing, seasons start/end dates, times/ages of programs, etc.)
Update program literature as needed (season to season), and distribute event flyers in facility
Maintain social media accounts for the facility
Process customer registrations for programming, classes and camp
Keeping front desk and surrounding front areas clean and orderly
Booking field/court rentals, batting cages and more
Complete special projects, daily assignments, and other duties as assigned
Know and enforce the facility policies and procedures
Basic cash register use for concessions
Other duties as assigned by the General Manager

IDEAL CANDIDATE QUALITIES:
Excellent customer service skills
Work well with others
Detail-oriented and have outstanding organizational skills
Flexible work schedule (e.g., nights, weekends, holidays etc.)
Outgoing with excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Ability to multi-task, prioritize, and remain calm and focused in difficult situations
Respectful and friendly to our guests, visitors, and team members
Take personal initiative for the betterment of the team and facility
Commitment to the safety and well-being of others
Cash handling experience preferred or the ability and desire to learn

WORKING CONDITIONS AND PHYSICAL DEMANDS

Will be required to sit for extended periods of time operating a computer
Office and facility have intermittent noise
May be required to lift up to 25lbs waist high

Compensation: $40,000.00 - $55,000.00 per year

ABOUT THE COMPANY:

Branchburg Sports Complex (BSC) is New Jersey's premiere sports and family entertainment center! Featuring 78,000 square feet of action-packed sports and activities BSC is one of the area's largest and most exciting indoor recreation destinations!

At BSC, our goal is to provide quality sports instruction, exciting family-friendly activities, memorable parties, corporate outings and special events in a clean and safe environment. We are focused on supporting the local community and providing a unique recreation experience for people of all ages.

We offer sports leagues, camps, batting cages, a 3,100 square foot Training Center, multi-level PlayMaze, arcade with redemption center, a 9,000 square foot interactive fantasy-themed laser tag arena and more! Our climate-controlled facility provides hours of endless, weatherproof fun for the whole family!

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